Casssaundra R

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Verified Reviewer

Customer service

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My name is Cassaundra "Cassie" Roberson.and I visited the Hartz Chicken #207 on January 3, 2024. I was greeted by a beautiful employee, Tiffany Rice. I was so impressed with how hospitality. My day was hectic in that I am the caregiver of 2. It was refreshing to be greeted with a smile and a nice conversation. Upon my visit, I also spoke with the manager, Ngin Kiet, and she was just as nice! Please let these ladies know how much their kindness meant to me. Cassaundra "Cassie" Roberson 832.704.5322 cassaundraroberson@***.com
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Preferred solution: No complaint just comments (positive).

User's recommendation: Please know if kindness is presented....kindness will be given!

Anonymous
map-marker Wharton, Texas

Sides are horrible

The sides are horrible in Wharton texas chicken is excellent sides are trash please update the sides
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Anonymous
map-marker Wichita, Kansas

Gravy

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bought food at Hartz chicken and found out new owner .The new gravy wasn't good taste it was different. The gravy before was very delicious and very tasted.
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Tonya B Ghi

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Verified Reviewer

Bad Customer from the Manager on Duty

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Very rude...refused to ten piece in a box and still served some chicken unfresh... Even after I requested all Fresh. The Manager yelled to me &;;;;;;;;;;;;;;;;;;;;;;;;;;;; other Customers too never return to Business Anymore Very Nasy Attitudes. Did Not have on name tag I would like a call @ 346917**** Thank you. Tonya
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Preferred solution: Full refund

carolyn b Uhb

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Verified Reviewer
| map-marker Cleveland, Texas

Hartz in Cleveland Tx

I LIVE IN SHEPHERD TX..I DROVE TO CLEVELAND THIS MORNING WHEN I FOUND OUT HARTZ SELLS FRIED FISH NOW. BOUGHT MY FOOD GOT BACK TO SHEPHERD AND HOME AND LOW AND BEHOLD IT WAS A 3 PIECE CHICKEN. This really upset me and I told the young lady I wouldn't be back. Thanks for your time.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Houston, Texas

No seasoning, old beans and rice

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On June 7, 2020 **** telephone rd Houston TX 77061 at 8:08pm. My husband and I stopped by hartz chicken buffet 171 we ordered 7pcs dark, pinto beans small size and 6pcs fish combo with 3 rolls the chicken and fish had no seasoning, the beans and rice was dried out it was just bad all the way around, this is the second time this has happened to me. I drive a good amount of miles to visit this location I was very upset. I have my receipt.
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1 comment
Guest

Nasty rude manager at store #132...ordered liver got over cooked gizzards..called manager asked someone to bring correct order outside to avoid long line again she says no..I need to get back in that long line again..stated didn't care if I reported her..very frustrating to drive all the way home with the wrong order at 9 pm

Anonymous
map-marker Houston, Texas

Food is great just disappointed today

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Hartz Chicken - Food is great just disappointed today
Tonight I bought dinner for my family the fries looked like they were dipped in grease over salted and the gravy was watery. I always enjoy buying dinner for my family but not when it looks like that.
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Anonymous
map-marker Brenham, Texas

Bad service

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The person taking orders was arrogant. I had to thank him for waiting me. I think his name was Robert. I think in these times with the Coronavirus they should be a little grateful.
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Calisa C

Complaint

I visited Hartz chicken in league city, Tx at approximately 7:15pm on the night of December 8th, 2019. The service was fast however customer service was so horrible that I had to call in. Some guy by the name of Christian took my order. He first told me to "go ahead" when I pulled up instead of properly greeting me. I ordered a 2piece combo with a drink. He never asked for my flavor. As I pulled up and gave him my money, shortly after he gave me my food and told me to have a good night. I asked him for my drink, he stated that "I didn't tell him what kind I wanted so he didn't think that I wanted it." I was baffled by his response, I assumed he was under the influence of something because he clearly was confused. I will never visit this location again. I guess that's the reason it is always so empty. It sucks because they're so good.
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Pros:
  • Good food
Cons:
  • Horrible customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Veronica H Iyp

They didn't give me my order right .

Poor service they didn't get my order right and I called and complaint and the manager Kim El was very rude and have no management skills . she didn' t want to give me credit fir something I paid for because the drive thru lady didnt give me my receipt Poor service
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Loss:
$12
Reason of review:
Didn't get my full order

Preferred solution: Full refund

Anonymous
map-marker Austin, Texas

Only warm food, with no taste and little variety. Run from Hartz

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Brutal lunch for over $10. Never again will I grace their threshold. Need my stomach pumped.
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Anonymous
map-marker Houston, Texas

No customer service

Iwent to harts on Hollister road yesterday around 6 that was no customer service she was very unprofessional and rude
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Anonymous
map-marker Beaumont, Texas

Not sure

The food and service was great. My problem is with the location.Everytime I have been in the restroom are not working and the tables are falling apart or marked out of order. The place make money they just don’t fix anything. Address is 14302 Westheimer Houston TexasI didn’t know I could send photo or I would have .it is an older location but I been in older and their fine. I’m surprised that the city has not shut them down
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Carl m Ahe
map-marker Livingston, Texas

No chicken

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Entered wharton texas location and purchased two senior buffets at 12 noon it was not crowded. There were two wings and two thighs in the fried chicken basket. We we told more chicken would be out in 10 mins. 25 mins later still no chicken. The manager said he was cooking as fast as he could but it would be fresh. He offered no other consideration and no apology we left after paying $18.70 for beans corn and 2 wings what a rip off. What the pisser was the chicken was great only adding to the insult.
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1 comment
Guest

Should have given the wait a few more minutes.

Gloria Uym
map-marker Houston, Texas

The worst ever

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Hartz Chicken - The worst ever
Hartz Chicken - The worst ever - Image 2
raciest people working here we usually dine here but today when i was eating i was wacthing tv but there are two tv but since the one i was watching was in spanish they turn off the tv very rude because even thou that i was the only one watching i am a paying customer i deserve respect just like any one else this happen at store #141 on hollister and tidwell
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Reason of review:
Poor customer service
Renee Uyd

Being Harrassed by an employee

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On Sunday 8/5/18 @1:25 pm ordered my food 2 piece baked and a side order proceeded to the buffett with my cup put string beans and about 18 pinto beans in the cup -previously I asked the manager was this ok for me to do the few pinto with the green beans-he said yes long as it fits in the cup the Employee left her position at the drive thru and confronted me loud in front of a restaurant full of people I said well you take these few beans back she refused-then I explained to her that the manager gave me the ok -she continued arguing Customers were looking and I told her to leave she kept on and I ignored her she finally walked away this is the second time she has done this to me I'm a loyal customer me and my Church members come after Church some Sundays she comes from behing the counter Like she's the Police watching us We Are Christian people and the members get the buffet something's going to have to be done about this lady employee Im going to file a harrassment report to the police its the Hartz chicken #188 on 8 uvalde road I've made several complaints to the store Manager but nothing has changed I will be sending a letter to the Corporate's Franchize

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Reason of review:
Poor customer service
1 comment
Guest

Why don't you send a message to the corporate office. If you send it to the corporates franchise you will be sending a letter to the location you visited.

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